Effective Managerial Skills Course


The main outlines for the 6 knowledge areas of this program are as follows:

Module One: What is Leadership and what is expected from Leaders? 
• How leadership drives employee engagement
• Finding your core purpose
• Your +ve sources of power
• Formula for success in life and as a leader
• The role of emotional intelligence in leadership success
• Examining the “Situational Leadership Model” and “Maslows Hierarchy of Needs”

Module Two: Leading and Managing Change 
• Understanding why most change initiatives fail
• Perceptions of change affecting outcomes
• The four levels of readiness for change
• The role of knowledge and viewpoint on affecting
individual behavior
• The four dynamics of change
• Change management process

Module Three: Delegation and Listening Skills 
• Understanding how to delegate effectively
• Enhancing your listening skills
• How language in the workplace has changed
• Performance management ladder
• How to improve your skills in giving and receiving feedback

Module Four: An Inspiring Leader and a Smart Strategist:
Enhancing Personal and Organizational Creativity 
• Using creativity to solve complex problems, facilitate innovation
and drive change
• Building a competitive advantage by encouraging a creative
• Implementing a methodology that overcomes barriers to
innovative thinking
• Reframing problems, making new challenging assumptions

Module Five: Bringing the Best out of Yourself
and Your Team 
• Understanding behavioral styles
• Switching off ‘automatic-response’ to create better outcomes
• Developing the best approach to bring the best out of your team
• Why conict occurs and how to manage it when it happens
• Gaining a better understanding of your preferred communication style
• Understanding how to quickly identify others preferred
communication style an how to better communicate to
improve organizational performance

Module Six:
Emotional Intelligence Part I – Dealing with Conflict 
• Recognizing how emotions drive behaviors
• Understanding the difculty in managing one’s own emotions,
and the emotions ofthose around you
• How to manage and interpret information and appropriate levels
of reactions
• Becoming more aware of your unconscious behaviors and how
to effectively manage emotions and make conscious decisions
for future behaviors
Emotional Intelligence Part II - Retraining Your Brain
with Assertive Communication Skills 
• How Special Forces train their personnel to remain calm and
be decisive in stressfulsituations
• Recognizing the cycle of how emotions drive behaviors and
build habits
• Becoming more aware of unconscious behaviors to do a pattern
interrupt fordifferent outcomes
• Retraining your brain to develop habits that will get different
• Enhancing your ability to handle moments of tension to gain
genuine awareness ofbehaving how you choose to behave

Key Benefits
• Understanding how leadership drives employees engagement
• Understanding why most change initiatives fail
• Change management process
• How to delegate effectively
• Greater listening skills
• How to improve your skills in giving and receiving feedback
• Using creativity to solve complex problems
• How to encourage a creative culture
• Understanding behavioral styles
• Recognizing how emotions drive behavior